Wholesale FAQ
Everything you need to know about ordering, shipping, and support.
1. Wholesale Account & Pricing
How do I apply for a wholesale account?
Submit your business license and salon credentials. Approval typically takes 1–2 business days.
Is there a minimum order requirement?
There’s no fixed MOQ. Wholesale benefits start at $800+ per order: free shipping, free samples, and tiered discounts.
What if my order is under $800?
If your monthly total reaches $800+, we can refund shipping based on your monthly order history.
How does wholesale pricing work?
We offer tiered wholesale pricing—the more you order, the better your discount. High-volume salons receive exclusive pricing support.
What payment methods do you accept?
We accept Credit Card, PayPal, and Bank Transfer. Bank transfer orders receive an extra 1% discount. Wholesale clients also enjoy price protection.
I can’t log into my wholesale account—what should I do?
Please contact our team. We’ll help verify your account and restore access quickly.
2. Product & Quality
What hair types are your extensions suitable for?
Our extensions are made with 100% human hair and blend naturally with all hair textures. They can be styled, curled, and colored with proper professional care.
How long do your virgin hair extensions last?
With proper care, our virgin hair typically lasts 8–12 months. Lifespan depends on wear frequency, heat styling, and maintenance.
What lengths and colors do you offer?
We offer 14”–28” and 30+ shades, with bulk customization available. A color ring is available for accurate salon matching.
How do you ensure quality?
Every bundle is inspected for softness, cuticle alignment, shedding/tangling performance, and overall consistency.
What’s the difference between Virgin+, Virgin, and Remy hair?
Virgin Hair: unprocessed human hair, natural cuticle intact.
Virgin+ Hair: premium selection, more uniform strands, longer wear.
Remy Hair: cuticles aligned for smoothness; processing may vary by shade or texture.
3. Product Selection & Comparisons
How do I choose the right extension type?
Start with wear time and maintenance. Tape-ins are ideal for fast, seamless installs.
Wefts work best for full coverage and flexible placement.
Clip-ins is perfect for easy, daily wear.
Tip extensions (I/K/U) are designed for long-term results and professional application.
What’s the difference between tape-ins and wefts?
Tape-ins are lightweight and efficient for quick salon installs.
Wefts are preferred for maximum coverage, fullness, and customized placement.
Who are hair toppers best for?
Toppers are ideal for clients who want added volume or coverage at the crown, especially for thinning areas, while maintaining a natural blend.
What’s the difference between Virgin Tape and Virgin Injection Tape?
Both are made with virgin hair for seamless tape-in installs. Virgin Injection Tape features a more natural-looking root effect and a cleaner, “hair-growing-from-scalp” appearance for a more invisible finish.
Which one should I choose: Virgin Tape or Virgin Injection Tape?
Choose Virgin Injection Tape for the most undetectable look, especially on fine to medium hair. Choose Virgin Tape for a classic tape-in option with reliable performance and great value for everyday salon services.
What is Virgin Invisible Tape In Weft, and who is it best for?
Virgin Invisible Tape In Weft is designed for seamless, natural-looking installs with a lightweight feel. It’s ideal for clients who want an invisible finish, comfortable wear, and a smooth blend—especially for fine to medium hair.
Are tape-in products reusable?
Yes. With proper removal and re-taping, tape-ins can be reused. Longevity depends on maintenance, wear frequency, and aftercare.
Weft Comparison Quick Guide
Virgin Genius Weft: ultra-thin and seamless, 25g per bundle, no return hair, cuttable, ideal for fine to medium hair and the most invisible finish.
Hand-Tied Weft: lightweight with natural movement, 10g or 15g per bundle, medium return hair, not cuttable, best for fine hair and luxury services.
Machine Weft: durable and volume-focused, 50g per bundle, medium return hair, cuttable, ideal for medium to thick hair and maximum fullness.
Flat Silk Weft: flat lay with smooth comfort, 50g per bundle,no return hair, cuttable, great for low bulk installs and exposed weft styles.
Butterfly Weft: ultra-flat and soft, 50g per bundle, no return hair, cuttable, ideal for fine hair and lightweight everyday comfort.
Which weft is best for fine hair?
For fine hair, thinner and flatter wefts typically create the most seamless finish. Virgin Genius Weft, Flat Silk Weft, and Butterfly Weft are excellent options depending on desired volume and install method.
Which weft is best for maximum volume?
Machine wefts are excellent for fullness and durability, especially when building dramatic volume or longer lengths.
What’s the difference between I-Tips, K-Tips, and U-Tips?
I-Tips are typically installed with a bead method and no heat. K-Tips and U-Tips are keratin-bonded for a secure, long-wear finish. The best choice depends on the client’s hair condition, lifestyle, and preferred maintenance routine.
What’s the difference between Nano-Tips and Micro Loops?
Both are designed for discreet, long-wear installs. Nano-tip systems focus on ultra-small attachment points for a more seamless finish, while micro loops offer a secure bead-based method that’s easy for many salons to work with.
How do I choose the right length?
14”–18” is best for natural volume and everyday styling. 20”–24” creates a longer, more noticeable look. 26”–28” is ideal for statement length and dramatic styling. Most salons find 18”–22” offers the most versatile results.
Do you offer color matching support?
Yes. We offer a wide range of shades, including solids, gradients, highlighted, and balayage options. A color ring is available, and custom color orders are supported for bulk purchases.
4. Shipping (US & Canada)
How long does delivery take?
After shipment, express delivery typically arrives in 3–6 business days (excluding holidays). For customized orders, production time may apply—your timeline will be confirmed before shipping.
How do I track my order?
You’ll receive an email with a tracking number once your order ships. Tracking is also available in your account.
Will I need to pay customs duties?
We provide customs clearance support and required documents—please contact us before placing your order for country-specific handling.
5. Returns & Support
Can wholesale orders be returned or exchanged?
Yes. We offer a 100-day return policy for eligible items. Verified quality issues qualify for free replacement or exchange. Custom orders are non-returnable.
What if I receive a defective or incorrect item?
Please contact us within 48 hours and provide photos (or video if needed). We’ll arrange a replacement, exchange, or reshipment promptly after confirmation.
How can I get technical support?
We offer support via Email, Phone, Live Chat, and WhatsApp. Wholesale customers receive priority response.
6. Samples & Partnerships
Do you support agents or distributors?
Yes. We welcome long-term partners and offer custom packaging and collaboration support.
How can I get samples?
You can place a sample order with an exclusive discount. Sample costs may be credited back based on your next qualifying wholesale order.
Need help choosing the right shades or textures?
Contact our wholesale team for personalized salon support.